Transforming Patient Voices into Measurable Action
Capture, analyze, and act on patient feedback through one AI-powered platform that drives safer, smarter, and more compassionate care.
Challenges
Solutions
Features
Value
Demo
Turning patient voices into measurable improvement.
Healthcare organizations capture vast volumes of feedback but struggle to act on it fast enough to impact experience or outcomes.
Disconnected Feedback Systems
Multiple survey tools and channels prevent unified visibility and timely response.
Manual Follow-ups
Staff spend hours categorizing, routing, and tracking feedback manually, delaying resolution.
Limited Insight
Traditional systems collect scores but miss the emotion and urgency behind patient voices.
Compliance Pressure
Incomplete audit trails and slow documentation make it hard to prove responsiveness and readiness.
Modules and Applications
Empower every touchpoint of the patient journey.
HxCentral Pulse adapts to diverse feedback scenarios—empowering continuous improvement across departments and service lines.
Automated patient feedback. Continuous improvement.
Pulse captures, analyzes, and routes patient feedback with healthcare-native intelligence and integrated workflows.
Real-Time Feedback Monitoring
Identifies critical patient issues instantly to enable immediate resolution and prevent escalation.
Impact-Based Prioritization
Scores and ranks feedback by clinical risk, severity, and vulnerability for faster, focused responses.
Advanced Sentiment Analysis
Understands tone, intent, and emotion to uncover hidden drivers of satisfaction and dissatisfaction.
Continuous Compliance Tracking
Automates documentation for audit readiness, maintaining 99% compliance alignment across feedback cycles.
Multi-Channel Capture
Aggregates feedback from surveys, email, web, mobile, and chatbots into one unified queue.
Seamless System Integration
Connects with EMR, CRM, and quality systems to trigger tasks and track closure end-to-end.
From feedback to faster, smarter healthcare decisions.
HxCentral Pulse closes the loop between patient voices and organizational action—driving measurable impact.
42%
Faster Feedback Resolution
60%
Less Manual Triage and Routing Effort
40%
Lower Cost per Resolved Case
25%
Fewer Process Errors
2x
More Feedback Volume Handled Without More Staff
Get a Personalized Demo
HxCentral Pulse transforms patient feedback into a continuous improvement engine—helping hospitals listen better, act faster, and care smarter.