Transform Patient Voices into Smarter Decisions
AI-powered experience intelligence that captures, analyzes, and automates patient feedback across every touchpoint.
Challenges
Solutions
Features
Value
Demo
Turning Raw Feedback into Real Improvement
Healthcare organizations capture vast volumes of feedback but struggle to act on it fast enough to impact experience or outcomes.
Disconnected Feedback Systems
Multiple survey tools and channels prevent unified visibility and timely response.
Manual Follow-ups
Staff spend hours categorizing, routing, and tracking feedback manually, delaying resolution.
Limited Insight
Traditional systems collect scores but miss the emotion and urgency behind patient voices.
Compliance Pressure
Incomplete audit trails and slow documentation make it hard to prove responsiveness and readiness.
Modules and Applications
Experience Intelligence Across the Patient Journey
HxPulse is a healthcare-native patient experience platform that unifies feedback across channels, interprets emotions and urgency using AI, and orchestrates end-to-end corrective workflows. It eliminates manual triage, reduces response delays, and turns patient insights into measurable improvements in care quality, safety, responsiveness, and operational performance.
Automated patient feedback. Continuous improvement.
Pulse captures, analyzes, and routes patient feedback with healthcare-native intelligence and integrated workflows.
Real-Time Feedback Monitoring
Identifies critical patient issues instantly to enable immediate resolution and prevent escalation.
Impact-Based Prioritization
Scores and ranks feedback by clinical risk, severity, and vulnerability for faster, focused responses.
Advanced Sentiment Analysis
Understands tone, intent, and emotion to uncover hidden drivers of satisfaction and dissatisfaction.
Continuous Compliance Tracking
Automates documentation for audit readiness, maintaining 99% compliance alignment across feedback cycles.
Multi-Channel Capture
Aggregates feedback from surveys, email, web, mobile, and chatbots into one unified queue.
Seamless System Integration
Connects with EMR, CRM, and quality systems to trigger tasks and track closure end-to-end.
From feedback to faster, smarter healthcare decisions.
HxCentral Pulse closes the loop between patient voices and organizational action—driving measurable impact.
42%
Faster Feedback Resolution
60%
Less Manual Triage and Routing Effort
40%
Lower Cost per Resolved Case
25%
Fewer Process Errors
2x
More Feedback Volume Handled Without More Staff
Get a Personalized Demo
HxCentral Pulse transforms patient feedback into a continuous improvement engine—helping hospitals listen better, act faster, and care smarter.