PREMs - Measure Every Patient Experience
Capture patient experiences consistently and turn them into measurable improvements across every stage of care.
Value
Solutions
Features
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Turn Patient Voice Into Improvement
HxCentral Pulse PREMs combines standardized experience measures, hospital-specific surveys, AI-powered analysis, and automated workflows to help healthcare organizations understand and improve patient experience.
Support recognized frameworks such as CAHPS and HCAHPS alongside configurable PREMs tailored to departments, specialties, services, and individual patient journeys.
30%
Faster feedback processing
90%
Accuracy in data interpretation
30%
Higher staff productivity
25%
Lower cost per transaction
2x
More feedback handled without more staff
Measure Experience Across Every Journey
HxCentral provides the flexibility to combine validated experience frameworks with questions relevant to your patients, services, and quality priorities.
Multilingual Engagement
Deliver accessible, dynamic questionnaires across languages to improve participation and representation.
Omnichannel Capture
Reach patients through mobile, SMS, email, web, QR codes, kiosks, chatbots, and other digital touchpoints.
Standardized PREMs
Support CAHPS, HCAHPS, OAS CAHPS, CG CAHPS, ED CAHPS, HH CAHPS, and configurable experience measures.
Hospital-Specific Surveys
Create questionnaires tailored to specialties, departments, services, patient populations, and organizational improvement priorities.
Journey-Based Measurement
Capture experience across registration, waiting, consultation, diagnostics, admission, nursing care, discharge, and follow-up.
Analyze Experience. Prioritize Action.
HxCentral transforms structured responses and patient comments into actionable intelligence, helping teams identify where experience is improving and where intervention is required.
Automated Scoring
Standardize scoring and calculation across questionnaires while reducing repetitive administrative work.
Sentiment Intelligence
Analyze emotion, context, intent, and urgency within open-ended patient responses.
Thematic Analysis
Automatically categorize recurring topics such as communication, waiting, nursing, billing, and service experience.
Experience Heatmaps
Visualize strengths and gaps across departments, facilities, dimensions, questions, and patient journeys.
Trend Monitoring
Track experience scores, response rates, emerging issues, and improvement over successive measurement cycles.
Benchmarking
Compare structured experience measures across departments, facilities, patient segments, and time periods.
Journey Context
Connect experience feedback with relevant patient interactions to better understand where issues originate.
Predictive Insights
Identify emerging experience patterns early so teams can intervene before issues become systemic.
Closed-Loop Action
Route significant experience signals to the appropriate grievance, service recovery, CAPA, or quality improvement workflow.
Journey Context Mapping
Links feedback to the patient’s history to uncover root causes behind recurring issues.
Seamless integration within your hospital ecosystem.
Integrates with a range of systems and processes so that you can realize value faster.
EMR/EHR Systems
Integrates with HL7-compliant platforms like Epic, Cerner, and others.
Existing Workflows
Works alongside current complaint management and service recovery processes.
Data Sources
Pulls from patient surveys, online reviews, and communication channels.
Reporting Systems
Connects with BI tools such as Power BI and Tableau for real-time analytics.
Turn Measurement Into Improvement
Build a consistent view of patient experience and give every team the insight to improve what matters to patients.