See how digitization enabled this large hospital to consistently and efficiently drive patient safety

A Case Study: Healthcare Incident and Quality Management

The Client

The client is one of the largest healthcare providers in India with over 2 million global patients annually across 51 locations. With over 30 specialties, 3500 doctors and a staff of over 16000, the hospital strives to provide affordable healthcare to people across the world.

The Challenge

  • Manually managed processes with high people bandwidth requirements
  • Incomplete compliance in recording incidents leading to insufficient corrective and preventive measures
  • High percentage of medical errors
  • Processes were focused and followed only by limited departments
  • No central repository to create analytics and insights

HxCentral Solution

HxCentral digitized the end-to-end incident recording, investigation, RCA and CAPA process with intelligent workflows and dynamic forms enabled with SLA driven system.

  • Enabled to effortlessly record the incidents through web and mobile app
  • Identified 300+ categories that impacts patient, staff, infrastructure and business
  • Enabled anonymous incident logging option to promote whistle blowers
  • Ensured minimal data entry and auto fetching of details through effective HIS and HRMS integration
  • Created the option to make incident confidential to limit the information access for identified categories
  • Enabled parallel department investigations to ensure that multiple departments can work on a single incident
  • Incident summary report will be auto generated as a PDF document reference and communication

The Outcome

51

Global locations

30

Specialities

3500

Doctors

2 Million

Global patients

P

Significant and rapid improvement in incident recording compliance

P

Completely digitized the incident management process

P

Reduction in delays in incident recording caused by manual process

P

Significant reduction in medical errors

P

Brought every relevant department into incident management system efficiently

P

Created centralized visibility and clear track and trace for every step performed

P

Increased focus on patient safety through systemic process

Start a 30-Day Free Trial !

No Credit Card Required.