Driving Safer Care through AI & Unified Governance
Digitized incident reporting and governance improved safety culture, compliance, and audit readiness across hospital operations.
From Manual Reporting to Measurable Safety
A leading healthcare provider transformed its paper-based incident tracking into a DOH-compliant, fully digital governance platform—enabling faster response, transparent accountability, and a culture of continuous safety improvement.
Product: Quality and Incident Management
Location: Middle East
Users: Quality Team, Compliance Managers, Department Coordinators Nursing and other support staff
Client Business Challenges
Overcoming Manual Gaps with Intelligent Automation
Manual systems and fragmented oversight slowed incident closure, reduced accuracy, and limited visibility across quality and safety governance.
Manual Incident Reporting
Paper-based reporting slowed submission, reduced accuracy, and created delays in incident closure.
Siloed Oversight
Departments maintained separate logs, leading to fragmented visibility and inconsistent follow-up.
Unstructured Investigations
No standardized tools for RCA or defined accountability for outcomes.
Action Tracking Gaps
Corrective actions lacked ownership and monitoring, reducing closure compliance.
Limited Organizational Learning
Repeat incidents went undetected due to lack of centralized analytics and feedback loops.
Regulatory Alignment Pressure
Needed a DOH-aligned, audit-ready system to ensure compliance and improve governance maturity.
HxCentral Solution
Automating Governance for Smarter, Safer Operations
HxCentral deployed an AI-enabled digital incident management system that automated reporting, escalations, and RCA workflows—ensuring speed, accountability, and continuous learning.
Implemented a DOH-compliant digital incident management system with real-time submission and routing.
Introduced automated escalation workflows based on incident type and severity.
Embedded RCA templates and investigation tools (Fishbone, 5 Whys) for structured analysis.
Notification for Potential and Clinical Risk (NPCR) for regulatory reporting and audit readiness.
Added action-tracking dashboards with reminders and closure monitoring.
Enabled feedback loops to reporters to strengthen transparency and engagement.
Value Delivered
Intelligence that Transformed Compliance and Culture
The hospital achieved measurable improvements in safety governance, compliance readiness, and staff participation—turning incident management into a system for learning and excellence.
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