Complaint Management. Intelligent. Connected.
Transform every patient concern into an opportunity for improvement through unified grievance tracking, automated workflows, and data-driven insights.
Challenges
Solutions
Features
Value
Demo
Drive measurable improvement in patient trust, efficiency, and compliance.
70%
Faster complaint resolution
80%
Reduction in manual triage and routing
20%
Fewer processing errors
95%
Consistency in communication quality
50%
More volume managed without extra staff
Closing the loop between patient feedback and organizational action.
The VoC Module centralizes complaint management and automates triage, routing, and closure—ensuring timely, consistent, and compliant resolution.
Human-Centric Design
Simplifies operations, enabling teams to focus on empathy, communication, and preventive action.
Analytics & Reporting
Delivers dashboards for SLA tracking, root cause trends, and performance insights.
Intelligent Automation
AI interprets feedback tone and urgency, categorizes complaints, and triggers resolution workflows automatically.
Seamless Integration
Connects with EHR, Quality, and Risk systems to pull context and ensure end-to-end visibility across departments.
Continuous Learning
Adapts and improves classification accuracy and escalation logic with every case resolved.
Automate intake, route cases intelligently, and ensure consistent closure across all feedback types.
Range of Response Options
Supports templated and custom response pathways for different grievance types.
Multi-Channel Feedback Capture
Aggregates feedback from calls, emails, surveys, and portals.
Integrated Workflow Engine
Links directly with Risk, Quality, and EHR modules for unified resolution.
Customizable Rule-Based Workflows
Allows department-specific routing and approval processes.
Automated Alerts & Escalations
Triggers reminders and escalations for overdue or high-priority cases.
Integrated CAPA Management
Seamlessly converts critical complaints into CAPA actions.
Risk-Based Prioritization
Classifies complaints by severity and safety impact.
Unified Case Workflow
Delivers dashboards for SLA tracking, root cause trends, and performance insights.
Built for seamless adoption and cross-system collaboration.
EHR Systems
Connects with leading EMR/EHR platforms for patient context.
Existing Workflows
Maps easily onto current feedback or complaint processes.
Data Sources
Captures input from surveys, emails, and support channels.
Reporting Tools
Feeds dashboards into BI systems for leadership insights.
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HxPulse VoC turns patient complaints into catalysts for quality improvement—helping hospitals respond faster, comply better, and deliver safer, more trusted care.