Transforming Patient Feedback into Predictive Intelligence
Automate feedback collection, analysis, and action using AI-driven sentiment, context, and workflow orchestration.
Challenges
Solutions
Features
Value
Demo
Operational excellence through automation and insight.
HxCentral Pulse PREMs helps hospitals turn patient feedback into measurable improvement by automating feedback capture, analysis, and resolution. Powered by AI, it interprets patient emotions, urgency, and recurring themes, routing them instantly to the right teams. Integrated with EMRs, CRMs, and service workflows, PREMs ensures every patient voice leads to tangible change—boosting trust, satisfaction, and compliance readiness.
HxCebtrak Pulse PREMS supports a range of standardized and custom patient experience survey frameworks, including: CAHPS (Consumer Assessment of Healthcare Providers and Systems), HCAHPS – Hospital Consumer Assessment of Healthcare Providers and Systems, OAS CAHPS – Outpatient and Ambulatory Surgery Survey, CG CAHPS – Clinician and Group Survey, ED CAHPS – Emergency Department Survey, and HH CAHPS – Home Health Survey.
30%
Faster feedback processing
90%
Accuracy in data interpretation
30%
Higher staff productivity
25%
Lower cost per transaction
2x
More feedback handled without more staff
AI-Enabled Feedback Intelligence and Orchestration
HxCentral Pulse PREMs uses advanced NLP and automation to convert patient feedback into actionable intelligence—enhancing quality, compliance, and operational speed.
AI-Powered PREMs Engine
Supports CAHPS, HCAHPS, OAS CAHPS, CG CAHPS, and custom survey formats.
Omnichannel Feedback Capture
Collects data from surveys, chatbots, emails, kiosks, and online reviews.
Automated Sentiment & Context Analysis
Understands emotion, intent, and urgency in open-ended responses.
Automated Routing & Escalation
Automatically assigns issues to relevant departments or owners.
Dynamic Multilingual Forms
Adapts to diverse language preferences for inclusivity and higher response rates.
Automate. Analyze. Act.
FB360 simplifies every step of patient feedback management with healthcare-native intelligence and ease of use.
User-Friendly Interface
Designed for all staff levels, improving adoption and data accuracy across departments.
Omnichannel Feedback Capture
Collects feedback from web, mobile, WhatsApp, kiosks, and chatbots—unifying every channel.
Multilingual Dynamic Forms
Enables inclusive participation across patient demographics, improving representation and trust.
Scalable & Flexible
Handles expanding feedback volumes effortlessly without added system complexity.
IPD / OPD-Specific Feedback
Tailors forms and workflows for inpatient and outpatient journeys to deliver relevant insights.
Diverse Response Formats
Supports ratings, free text, NPS, and structured responses for deeper experience analysis.
Sentiment Analysis
Detects emotional tone to prioritize feedback, reducing response times by 30%.
Thematic Categorization
Auto-tags issues by topic—billing, communication, service—enabling faster pattern detection.
Predictive Trends
Uses machine learning to forecast emerging issues, allowing proactive intervention.
Journey Context Mapping
Links feedback to the patient’s history to uncover root causes behind recurring issues.
Seamless integration within your hospital ecosystem.
Integrates with a range of systems and processes so that you can realize value faster.
EMR/EHR Systems
Integrates with HL7-compliant platforms like Epic, Cerner, and others.
Existing Workflows
Works alongside current complaint management and service recovery processes.
Data Sources
Pulls from patient surveys, online reviews, and communication channels.
Reporting Systems
Connects with BI tools such as Power BI and Tableau for real-time analytics.
Get a Personalized Demo
HxPulse FB360 helps healthcare organizations listen smarter, act faster, and close every feedback loop—turning patient voices into a powerful engine for trust and improvement.