Incident Management. Smarter. Safer.
Digitize and automate incident reporting, investigation, and resolution to build a proactive safety culture and reduce adverse events.
Value
Solutions
Features
Integrations
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Quantifiable impact on safety, efficiency, and compliance.
Simplifying incident reporting and accelerating corrective action.
40%
Faster incident reporting and resolution
60%
Higher near-miss reporting rates
35%
Faster investigation closure
90%
Accuracy in root cause detection
45%
Improvement in cross-department coordination
Transforming incident data into a foundation for continuous safety improvement.
The Incident Management module streamlines event reporting, investigation, and follow-up through intelligent workflows and real-time visibility.
Intelligent Automation
Automated routing, reminders, and escalation ensure timely response and closure for every reported event.
Seamless Integration
Pulls patient and staff details directly from HIS or HRMS systems, eliminating redundant entry.
Continuous Learning
AI learns from past incidents and outcomes to predict trends and improve RCA accuracy.
Human-Centric Design
Empowers staff to report easily while providing leaders actionable data for faster, safer decisions.
Outcome-Focused Workflows
Assign actions, prioritize by risk, and monitor progress with built-in TAT tracking.
Report, investigate, and resolve—all in one connected system.
Everything your team needs to capture, investigate, and close incidents through one seamless, automated workflow.
Mobile-Friendly Reporting
Enable quick submissions from iOS or Android, increasing staff participation by up to 50%.
Risk Scoring & Workflow Automation
Auto-prioritize events based on severity and harm level, improving response times and accuracy.
Customizable Reporting Forms
Build intuitive, department-specific forms with classification and severity scoring.
Anonymous Reporting
Encourage open reporting culture by protecting user identity while ensuring visibility and action.
AI-Powered RCA Engine
Detects hidden patterns, suggests probable causes, and recommends preventive measures.
Action Tracker
Assigns and monitors CAPA activities until closure, ensuring accountability and transparency.
Real-Time Analytics
Generates instant insights into incident types, closure rates, and compliance performance.
Live Dashboards
Get real-time views of open incidents, trends, and compliance metrics.
Connected to every quality and safety workflow.
Incident Management integrates effortlessly with core hospital systems and quality modules.
Integrated Modules
Links with Complaints, Infection Control, and Audit applications for unified safety oversight.
EHR/HIS Integration
Automatically fetches patient demographics and encounter data to eliminate duplication.
Enterprise Reporting
Feeds data into BI tools like Power BI for real-time dashboards and trend analysis.
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The HxQuality Incident Management module empowers hospitals to capture, learn, and act—turning every incident into an opportunity to build safer, smarter care systems.