Bringing empathy and efficiency together in patient feedback.
Always-on conversational AI that listens, understands, and acts—capturing meaningful feedback and driving real-time response across care experiences.
Challenges
Solutions
Features
Value
Demo
Patient-centered intelligence that transforms feedback into faster action.
60%
Faster issue triage and feedback handling
40%
Less manual effort in processing feedback
15%
Fewer classification errors
50%
More feedback volume handled without extra staff
100%
Tracking of critical feedback
Conversational feedback, continuous engagement.
The HxPulse Bot uses conversational AI to transform patient interactions into dynamic, two-way dialogues—automating data capture, analysis, and escalation while preserving human empathy.
Human-Centric Design
Enhances, not replaces, human empathy—offering instant responses, consolation, and escalation when needed.
Conversational Feedback
Engages patients naturally for deeper, context-rich insights.
Automated Workflows
Automatically manages the entire feedback workflow—listening, analyzing, routing, and assigning actions 24/7.
Seamless Integration
Connects with EHR, CRM, and Action Tracker systems for real-time case creation and closure tracking.
Continuous Learning
Adapts tone, language, and prioritization based on patient sentiment and behavior.
Engage every patient in real-time and turn conversations into actionable insights.
24/7 Patient Engagement
Always available to collect and respond to feedback.
Conversational AI Interface
Enables natural, multilingual conversations via WhatsApp, web, or kiosks.
Automated Issue Routing
Directs patient concerns to the right team instantly.
Sentiment Analysis
Detects tone and urgency in unstructured comments.
Topic Modeling & Categorization
Groups feedback into themes like “waiting time” or “staff behavior.”
Action Tracker Integration
Creates, assigns, and monitors follow-up actions automatically.
Real-Time Escalation
Logs and tracks cases automatically for complete visibility.
Seamless across systems and workflows for faster deployment.
EHR / CRM Systems
Syncs patient and visit data for contextual responses.
Existing Workflows
Connects directly to ticketing and action-tracking systems.
Data Sources
Ingests feedback from chat, surveys, and digital touchpoints.
Reporting Tools
Feeds sentiment and trend analytics into BI dashboards.
Get a Personalized Demo
The HxPulse Bot transforms patient feedback into empathetic, data-driven conversations—delivering continuous engagement, faster resolution, and measurable improvement in patient experience.